Privacy Policy
Last updated: July 2026 · TCPA Compliant
TCPA & Lead Generation Disclosure
By submitting your phone number through any form on this website, you expressly consent to be contacted by Water Damage Restoration Bay Shore (and our authorized service partners) at the telephone number you provided regarding your water damage restoration service request. This contact may be made via SMS text message, automated dialing system, pre-recorded message, or live agent, even if your number is listed on any state or federal Do-Not-Call registry. You understand that providing consent is not a condition of purchasing any goods or services, and you may revoke consent at any time by calling (631) 250-1910.
1. Information We Collect
When you contact us for emergency water damage restoration services in Bay Shore, NY 11706, we collect: your name, phone number, email address, property address, zip code, and any details you provide about the nature of your water damage, mold, fire, or sewage emergency. We also collect technical data including IP address, browser type, and pages visited for security and analytics purposes.
2. How We Use Your Data for Service Dispatch
Your personal information is used specifically to: (a) dispatch emergency restoration crews to your property, (b) coordinate with your insurance provider for direct billing, (c) document damage for insurance claims with photographs and moisture readings, (d) communicate with you about scheduling, project status, and follow-up services. We do not sell your personal information to third parties under any circumstances.
3. Data Sharing with Service Partners
In the event that we are unable to respond to your emergency within our 60-minute guarantee — due to high call volume during major storm events — we may share your contact information with a vetted, IICRC-certified partner restoration company in the Long Island area to ensure you receive prompt service. You will be notified before any such transfer occurs.
4. Insurance & Claims Processing
When you authorize direct insurance billing, we share necessary documentation — including damage assessments, photographs, moisture readings, and repair estimates — with your insurance carrier or adjuster. We share only the information required to process your claim and never disclose unrelated personal data.
5. Your Rights Under TCPA & State Law
Under the Telephone Consumer Protection Act (TCPA) and New York State law, you have the right to: revoke consent to be contacted at any time, request deletion of your personal information, request a copy of all data we hold about you, and opt out of SMS communications by replying STOP to any text message. To exercise these rights, call us at (631) 250-1910 or email dispatch@bayshorewaterdamage.us.
6. Data Retention
We retain service records, including customer contact information and project documentation, for a period of 7 years to support potential insurance claims, warranty services, and legal compliance. After this period, your data is securely destroyed unless required by ongoing legal hold.
7. Cookies & Analytics
This website uses essential cookies to function properly and analytics tools to understand how visitors find our Bay Shore water damage restoration services. We do not use cookies for targeted advertising or sell analytics data to third-party ad networks.
8. Contact Us
For any privacy-related questions, data requests, or to revoke your consent for contact, please reach out to us directly: Phone: (631) 250-1910 · Email: dispatch@bayshorewaterdamage.us · Address: Main St, Bay Shore, NY 11706.
Questions about your privacy or data?
(631) 250-1910